Privacy Policy

Effective Date: December 21, 2024

Explore Enclave (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide visa and travel assistance services, we may collect and process the following personal information from you:

• Identification Documents: Passports, national ID cards, or other government-issued identification.

• Financial Information: Bank statements, proof of funds, or other financial documents required for visa processing.

• Employment Details: Employment letters, salary slips, or other job-related documents.

• Travel Details: Information about your travel plans, including itineraries and tickets.

• Other Required Information: Any additional information required by the destination country’s visa application process.

2. How We Use Your Information

The information we collect is used solely for the purpose of providing our visa and travel assistance services, including but not limited to:

• Submitting visa applications to the relevant authorities.

• Ensuring compliance with the requirements of the destination country.

• Communicating with you regarding your application status and related services.

We do not use your personal information for marketing purposes or share it with third parties unless required by law or explicitly consented to by you.

3. Retention of Information

We retain your documents and personal information indefinitely until the expiration of those documents. This ensures we can assist you with future travel plans or related services without requiring resubmission of expired documents.

4. Confidentiality and Data Sharing

We are committed to maintaining the confidentiality of your information. To that end:

• No Sharing Without Consent: We do not share your information with any third parties unless legally required or explicitly authorized by you.

• Secure Handling: All documents and data are handled with the highest level of confidentiality and care.

• No External Use: Your information is not used for any purposes other than those explicitly outlined in this Privacy Policy.

5. Data Security

We implement stringent security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• Physical security measures for documents stored on our premises.

• Encrypted electronic storage systems for digital data.

• Limited access to personal information, restricted to authorized personnel only.

While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete data.

• Deletion: You can request the deletion of your personal data after the expiration of your documents or if you no longer wish to use our services.

To exercise these rights, please contact us using the information provided below.

7. Legal Compliance

We comply with all applicable data protection laws and regulations, including but not limited to:

• General Data Protection Regulation (GDPR) for clients from the European Union.

• Other relevant privacy laws based on the client’s location.

8. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Explore Enclave – Visa & Travel Assist.
Email: query@exploreenclavebd.com
Phone: +8801619060000
Address: 24/2 West Malibagh, Doctor Goli, Shantinagar TSO, Ramna, Dhaka – 1217 ; Bangladesh

Your privacy is of utmost importance to us. Thank you for trusting Explore Enclave with your visa and travel needs.